FAQ
Questions, answered.
Can't find what you need? Email [email protected]. A human reads every one.
What does Nuxa actually do?
You write notes however you like. After a short pause, Nuxa produces a clean version beside yours and fills the Advice panel with a checklist, gaps, action items, and questions to ask. You decide what to keep.
Do I need an AI?
No. On an Apple Silicon Mac with Apple Intelligence turned on (macOS 26 or later), Nuxa's built-in AI works from the first launch, with nothing to set up, and runs on this device. It's slower than a connected AI, so for the fastest results connect the AI you already use: sign in with ChatGPT, or get Gemini free with a Google account. On other Macs, connect one of those. Without any AI, Nuxa still works for notes, imports and recording.
Do I need an AI subscription?
No. The built-in AI needs none. To bring your own instead, you can sign in with your ChatGPT account (free or paid), get Gemini free with a Google account, run Ollama free and private on your Mac, or connect Claude, OpenAI, xAI Grok or OpenRouter with an API key. Nuxa walks you through each one. See the step-by-step guides.
Which AI should I choose?
Nuxa includes a built-in AI that works with no setup. For the fastest experience, connect the AI you already use: ChatGPT, Gemini, Claude, or others. The built-in AI needs a Mac with Apple Intelligence, and it works on long notes too, a part at a time. You can sign in with your ChatGPT account (free or paid), get Gemini free with a Google account, run Ollama free and private on your Mac, or connect Claude, OpenAI, xAI Grok or OpenRouter with an API key. Nuxa walks you through each one and tests the connection. Compare the choices and see each guide.
Can I use my Claude subscription?
No. A Claude subscription (Pro or Max) doesn't cover other apps. Claude works in Nuxa with a paid API key from Anthropic. Gemini (free) or ChatGPT are easier to set up. The built-in AI works right away with no account, but it's slower. See the Claude guide.
Is my data private?
Here's where your notes go. On your Mac: your notes, as plain Markdown files in a folder you choose, your recordings and their transcripts, and everything the built-in AI does. Your own AI (only if you connect one, and only after you allow it): the text of the notes you work on, under your own account or key. Web search (only if you connect it): the names, companies and topics you research, never your notes. The Nuxa app keeps no copy of your notes and has no analytics. Private notebooks are never sent to any AI. See the Privacy Policy for exactly what each feature sends.
What does web search send?
Only the subject you research, up to 200 characters, and a few search words such as “company” or “news”, plus the names and companies in your notes that the Advice panel's Links look up. Company names also go to SEC EDGAR, for public US companies' filings. Never the rest of your notes.
Can I import from OneNote?
Yes, with no export. Sign in with Microsoft and pick your notebooks. Sections, section groups, pages and subpages come across with their tables, images, attached files and dates. Each OneNote notebook becomes its own Nuxa notebook, and importing again later brings only what changed. Handwriting and drawings OneNote can't export as images are listed in the import report. See the OneNote guide.
What else can I import?
Evernote, Notion, Apple Notes, Google Keep, Obsidian and Bear, plus Word, PDF, HTML, Markdown and text files. In Nuxa, choose File ▸ Bring Your Notes… and pick your export: Nuxa works out where it came from. See the step-by-step guides.
Can Nuxa record my meetings?
Yes. Click Record (⌥⌘R) in a note and keep typing. Nuxa records your microphone and the call's sound from Zoom, Teams or your browser, makes a transcript on this device, and puts it in your note when you stop. See how recording works.
Does a bot join my meeting?
No. Nuxa records Zoom, Teams or Meet on your Mac, from your microphone and the call's sound. Nothing joins the call, and the other people see no bot.
Can Nuxa remind me to record?
Yes. Turn on Settings ▸ General ▸ Offer to record meetings from your calendar. A minute before a meeting with other people starts, Nuxa asks “Record it?” in its window and as a notification with a Record button, so it reaches you in your call app. Record makes a note for the meeting with the attendees and date, then records. Nothing records until you click Record. Nuxa reads your calendar on your Mac only, and only while this is on.
What are meeting templates?
Ready-made notes for a Discovery Call, Demo, QBR or 1:1. Pick one for a new meeting note and it starts with that meeting's headings. Advice then finds next steps (with who and when), objections and concerns, budget signals and decision makers in what you wrote. A 1:1 looks for next steps and concerns.
Does my audio leave this device?
No. The transcript is made on this device, and the audio stays on it unless you choose to keep a copy somewhere else. Nuxa asks every time: Keep saves it to the folder you pick (if that's a cloud folder like iCloud Drive, OneDrive or Dropbox, it syncs there like any other file), and Delete keeps only the transcript.
Does the transcript appear in my note while I record?
No. It shows in the Transcript window while you record, and goes at the end of the note when you click Stop.
Can Nuxa tell who's speaking?
It tells you apart from the others on the call: You (your microphone) and Them (the call's sound). It doesn't tell apart several people on the call. Headphones aren't needed: Nuxa leaves out the call's words your microphone picks up from the speakers. Headphones still give the cleanest recording.
What does the AI see?
The transcript's text, not the audio. While you record, what was just said goes to your AI with the note, to update the questions to ask. When you stop, the whole transcript goes once for the overview and next steps. Notes in a private notebook are never sent.
How often does Nuxa ask my AI while I record?
The first questions come a few seconds after people start talking, then about every 20–30 seconds while they talk (a short request for the four questions), plus the usual pass every few minutes. Nothing is sent when nobody has said anything new.
Do I need an AI to record?
No. Recording and the transcript work without one; the questions, overview and next steps need an AI (the built-in AI or your own).
What if Apple Intelligence is off?
The built-in AI needs it. Turn on Apple Intelligence in System Settings ▸ Apple Intelligence & Siri, or connect another AI. Nuxa keeps the built-in AI as your choice and doesn't switch to another AI on its own.
Is it OK to record people?
Recording laws differ by place, and some require everyone's consent. You're responsible for telling the people you record and getting their consent. Nuxa reminds you before each recording.
What if Nuxa quits while I'm recording?
Open Nuxa again: it offers the recording back, and Recover finishes it as if you'd clicked Stop. At most the last minute or so may be missing.
Which permissions does recording ask for?
The microphone; recording audio from other apps (macOS lists it under Screen & System Audio Recording, as “System Audio Recording Only”); and Speech Recognition, for the transcript.
Do I need an account?
Yes, a free one. The first time you open Nuxa, enter your email. We send a sign-in link and a 6-digit code: use either. There's no password. Until you sign in, your notes are read-only.
How does the free trial work?
Download Nuxa, sign in with your email, and use everything for 14 days. No credit card. The 14 days start at your account's first sign-in; reinstalling or using another device doesn't restart them.
What happens when the trial ends?
Your notes stay readable, searchable and exportable, and you can still organize them (sort order, smart folders). Editing, new notes and AI features lock until you buy. You get 14 days free from your first sign-in, no credit card, then buy: click Unlock Nuxa in the app.
What's the difference between Annual and Lifetime?
Only how you pay. Both include every feature. Annual is $4/mo, billed $48 annually plus tax. Lifetime is $99 once plus tax.
Can I get a refund?
Purchases on getnuxa.com are final, since you can try Nuxa free for 14 days first. Annual renewals can be refunded within 14 days of the renewal charge. Mac App Store refunds are handled by Apple. See the Refund Policy.
Which devices are supported?
Mac, available now as a direct download. It needs macOS 15 or later on Apple Silicon. Windows, iPhone, iPad and Android are coming soon. Get notified when they're ready.
How do I install Nuxa?
Open the Nuxa .dmg you downloaded and drag Nuxa onto Applications in that window. Then open Nuxa from your Applications folder. Nuxa is signed and notarized, so it opens with a normal double-click. macOS asks once whether to open an app from the internet: click Open.
Why drag Nuxa to Applications first?
So it can update. An app opened from the disk image runs from a read-only place where updates can't be installed. When an update comes, Nuxa will ask you to quit, move it into your Applications folder and open it from there. Your notes aren't affected either way: they're in your Notes Library folder, not inside the app.
How do I update Nuxa?
You don't need to. Nuxa checks for updates about once a day and asks before installing one: Install Update, Remind Me Later or Skip This Version. Tick “Automatically download and install updates in the future” to skip the question next time. To check now, choose Nuxa ▸ Check for Updates….
Can I turn off update checks?
Nuxa has no setting to stop the daily check. It never installs an update without your OK unless you've ticked “Automatically download and install updates in the future”. You can always choose Remind Me Later or Skip This Version.
Will an update change my notes?
No. An update replaces the app only. Your notes stay where they are, as files in your Notes Library folder (Documents ▸ Notes Library unless you chose another). Your AI connections and your sign-in stay too.
How do I search all my notes?
Type in the Search all notes box at the top of the page list (the middle column), or press ⇧⌘F to put the cursor there. The clock button beside it shows your recent searches.
Can I export my notes?
Anytime: PDF, Word, HTML, Markdown, or a ZIP of everything. They're already plain files on your Mac.
Can I use Nuxa offline?
Yes. Your notes are files on this device, so reading, searching and writing work without the internet. AI features need your AI's service, except the built-in AI and Ollama, which run on this device. If Nuxa can't check your account for more than 14 days, editing and AI pause until it can; your notes stay readable.
How do I sign in on a new Mac?
Enter your email and use the link or the 6-digit code we send. Your purchase follows you. No license keys.
How do I delete my account?
In Nuxa, choose Settings ▸ Account ▸ Delete Account…. It deletes your Nuxa account and its purchase record for good and cancels an Annual plan bought on getnuxa.com. The notes on your Mac aren't touched. Mac App Store purchases stay with your Apple Account; cancel an App Store subscription in App Store settings.
My sign-in link didn't work.
A sign-in link works for an hour after you ask for it in Nuxa. If it's expired, type the 6-digit code from the same email into Nuxa instead. If Nuxa says your sign-in has ended, enter your email again to get a new link and code.
How do I send feedback?
Click Feedback at the bottom right of the Nuxa window, or choose Help ▸ Send Feedback… in the app. Or email [email protected].
Who makes Nuxa?
DV8 Solutions LLC.